A specialist, not a call centre
The person who calls you is the one who will review your documents and handle your case.
We only contact you from @crtrace.com and @crtrace.support — never share your password and never send a payment to anyone else.
Contact
Speak with an asset return specialist.
Tell us how to reach you and a specialist calls you back to review the case, the evidence available and the asset return route.
info@crtrace.com
Case enquiries and document requests
- Callback window
Within one business day
Monday to Friday, 09:00 – 18:00 UK time
- Case languages
English, German, Spanish
No obligation on the first call
We tell you honestly whether a route to return your funds exists before anything is opened.
Your details stay private
Case information is only visible to your assigned specialist and their manager.
Request a callback
First name, last name and phone number are required. Everything else is optional.