We only contact you from @crtrace.com and @crtrace.support — never share your password and never send a payment to anyone else.
REF 08Verify
Check us before you trust us.
Impersonators copy recovery firms. Paste an email address or link you received and we'll tell you whether it belongs to CRTrace.
Official domains: crtrace.com · crtrace.support
SCREENSHOT CHECK
Got a message that feels wrong?
Upload a screenshot of the message, email or website. We point out the warning signs we can see, in plain language. The image is not stored.
Guidance only — it cannot confirm who sent a message. Never share passwords, seed phrases or codes with anyone.
THREE INDEPENDENT CHECKS
Use the official portal
If anyone sends you a verification or payment link, do not use it. Type crtrace.com yourself, sign in, and confirm your case handler there.
Confirm your case handler
Every client is assigned one named specialist, visible inside your account. If someone contacts you claiming to handle your case, sign in and check the name matches.
Confirm our email
We only write from addresses ending in @crtrace.com or @crtrace.support. Anything else is not us, however similar it looks.
What we will never do.
- We never ask for your wallet seed phrase or private keys — not once, not for any reason.
- We never ask you to send digital assets to a personal address given over the phone or chat.
- We never guarantee a returned amount or a date before the trace is complete.